Copilot pro not activated

[suadsylejmani]

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Hello guys! I got a question, I payed for github copilot pro (developers subscription) which is 10$, the money was taken from my bank account but in the billing section I still see Github Copilot free billing. Now on the screenshot you can see what it says. "Your account is still locked from purchases. Please update your billing information." Still 10$ were retrieved from my bank account

[davevad93]

Hi @suadsylejmani ,

This is an account-related problem, in which case it's recommended to contact support by opening a ticket here, select "Billing, payments, or receipts" and explain your issue.

[queenofcorgis]

Thanks @davevad93 ❤️

Please note for future posts @suadsylejmani, you are more likely to get a useful response if you are posting your question in the applicable category. The Accessibility category is a place for our community to discuss and provide feedback on the digital accessibility of GitHub products. Digital accessibility means that GitHub tools, and technologies, are designed and developed so that people with disabilities can use them.

[suadsylejmani]

Thank you!

[Bosko1981]

Good day, today I paid for Copilot PRO over the phone. The money was taken from my account, but I don't have to use it. But when I log in on the computer, it says that I should upgrade to PRO? I paid. But when I first wanted to make the payment, it said 1 month FREE for the pro version. Now I paid and the money was taken from my account, but I don't even have to use COPILOT pro

[cavar]

Same issue for me, payed yearly subscription for Copilot Pro, got receipt, my account is billed for $100 and i don't have Copilot Pro. Submitted a ticket 5 days ago but no one is answering on it, like it is dead.

And when i open Copilot page it still says this

[mywebcodev]

same issue, paid monthly subscription for Pro version and can't activate it, created Ticket for support but no reply yet

[vaisakhferoke]

same issue, paid monthly subscription for Pro version and can't activate it, created Ticket for support but no reply yet

[MyNameIsEduard]

Tengo el mismo problema, hoy pague desde mi IPhone la suscripcion de COPILOT pero no me activaron la cuenta.

[RoiLaboratories]

I also paid for the pro monthly plan yesterday and my account was debited, WTF is going on and why is no one responding to this issue, do you mean my money is gone and i ain't getting the pro i paid for, this is really rediculus from Github, please fix this shit and upgrade my account please.